Refunds & cancellations

This policy applies to purchases from all D-Nero brands. To ask for a refund or cancel, email support@d-nero.com or the brand's own support address with your order number. We reply within one business day.

Supplements: 60-day guarantee

• Your first order of each product is covered by a 60-day guarantee. If it isn't for you, email us within 60 days of your first order and we'll refund the purchase price, even if the bottles are open. You don't need to send the product back.
• For later orders, unopened products can be returned within 30 days of delivery for a refund of the product price.

Damaged or incorrect items

If an order arrives damaged, incomplete or incorrect, email us a photo within 14 days of delivery and we'll send a replacement or refund it in full, at no cost to you.

Subscriptions

• You can cancel a product or software subscription at any time, with no cancellation fee. Email us or use your account where available.
• Cancellation stops future renewals. You keep access, or receive the shipment already in progress, until the end of the period you've paid for.
• If you're charged for a renewal you meant to cancel, email us within 7 days of the charge and we'll refund it, provided the shipment hasn't left our fulfillment partner or the software period hasn't been used.

Software and reports

Monthly software plans can be cancelled at any time and aren't refunded for part-used months. Annual plans can be refunded in full within 14 days of purchase. One-off reports are refunded if we can't deliver them.

Digital products

Digital downloads can be refunded within 14 days of purchase if the file hasn't been downloaded or accessed, or at any time if it's faulty and we can't fix it.

How refunds are paid

Approved refunds go back to the original payment method within 5 to 10 business days. Your bank may take a few more days to show it.

Your legal rights

This policy adds to, and doesn't limit, any rights you have under the consumer laws where you live.

Contact

D-Nero · support@d-nero.com · Monday to Friday, 9:00 to 17:00 US Eastern Time